Privacy

When you contact us, you may give us your name, phone number, email address, dessert preferences, order details and event information. If delivery is arranged, we may also need a delivery address and instructions. Please share only what is needed for your enquiry.

We receive information when you message us through WhatsApp, email or a social platform, and, when enabled, when you create an account, save your personal details, submit an event enquiry or place an order on this website. Those services also process information under their own privacy policies.

We use your information to respond to enquiries, discuss availability and prices, arrange and fulfil an order, coordinate pickup or delivery, and handle questions or issues. We will ask separately before using your details for unrelated marketing.

We may share only the details needed with a person or service helping us fulfil an agreed order, such as delivery information for an arranged delivery. We may also disclose information when required by law. We do not sell your personal information.

This site links to WhatsApp, Instagram and TikTok. If you open one of those services, its own privacy practices apply. When real accounts and checkout are enabled, Supabase handles authentication and stores saved profiles and orders. Account sessions use authentication cookies. When payments are enabled, Fiuu handles payment details on its hosted page; the website stores payment references and verified status. A guest payment-return cookie keeps the private tracking link available for one hour and is restricted to the return endpoint. Google/Gmail sends order payment notifications through SMTP when enabled. Member point and voucher records are stored with the account. Authorised shop staff can access order details to fulfil your order. Website event enquiries and private shop follow-up notes are saved in Supabase and accessible only to authorised shop staff. An enquiry reference is a contact reference, not a public tracking link. Guest tracking links show progress and purchased items while omitting contact details and the delivery address; keep these links private. Clearly labelled demo details and preview orders stay in memory and are cleared on refresh. Do not enter real details into a demo.

We keep personal information only for as long as needed for the purposes above and any applicable record-keeping obligations, then delete or de-identify it when appropriate. The exact retention period may depend on the type of order or enquiry.

We take reasonable steps to protect the information we hold. You can ask what personal information we hold about you, request a correction, or ask about deletion or withdrawal of consent where applicable. We may need to verify your identity first.

For a privacy question or request, email shirowhisks@gmail.com. We may update this page if our services or data practices change; the date below shows when this notice was last updated.