Terms & orders
Terms of use.
Here is what to know before ordering desserts from Shiro Whisks.
You can arrange orders through WhatsApp or use live checkout when enabled. Payment options and any reservation deadline appear with your saved order when enabled.
Using this website
You can use this website to view our desserts and, when available, place an order. Please do not copy our photos, artwork or words without permission.
Placing an order
When live checkout is enabled, placing an order saves it for the shop to review. Check your desserts, quantities, fulfilment date and contact details before submitting. Received means the shop has received your order; Confirmed means the shop has accepted it. A saved order is not a payment receipt. Screens explicitly labelled as previews do not place real orders. You can also contact us on WhatsApp to arrange an order.
Prices and payments
We will show or confirm your total before you pay, including any delivery fee. For WhatsApp orders, we will tell you how to pay. When online payments are enabled, the saved order shows its payment window and a secure payment action. Unpaid reservations expire and release capacity. Verified payment and shop fulfilment confirmation are separate. If online payments are disabled, the shop arranges payment with you. Contact us if a payment fails or you are charged twice.
Availability and event orders
Desserts and delivery dates may sell out. For an event or a large order, tell us the date, location, quantity and dessert you want. We will confirm what is available, the price and any deposit before you order.
Delivery and pickup
Delivery and pickup options depend on your location and date. We will show or confirm the time and any fee before your order is confirmed. Please give us the correct address and contact details.
Ingredients and allergies
Tell us about any food allergy before ordering. You can also ask us about ingredients and how to store your dessert. We will share the information we have so you can decide if it is right for you.
Changes and refunds
Contact us as soon as you can if you need to change or cancel an order. We will show or explain any cancellation and refund terms before you pay. Your legal rights still apply.
Questions and updates
We may update these terms when our services change. Check the date below to see when they were last updated. For questions about an order or these terms, email shirowhisks@gmail.com.
Last updated: 6 October 2026
